91¶ÌÊÓƵ

The 91¶ÌÊÓƵ wants to make it easier for you to deal with us. We know that people and businesses expect to be able to connect with government from anywhere, at any time. This means that we need to invest in innovative whole of government digital technologies that allow us to provide more convenient, intuitive and accessible digital services.

Our objectives

1. Make most of your transactions with the 91¶ÌÊÓƵ available online.
2. Integrate 91¶ÌÊÓƵ services to simplify the way you interact with us.
3. Design 91¶ÌÊÓƵ services around your life events.
4. Be digital first, not digital only.

Our approach for better services

The 91¶ÌÊÓƵ will continue to focus on improving your customer service journey with us. To do this, we’ll build whole of government digital capabilities that our agencies can connect their individual services to.

These capabilities will simplify online government interactions by allowing us to design services around your needs and life events, and will reduce the need to deal with multiple agencies or layers of government.

You’ll be able to securely log in to our whole of government portal WA.gov.au, using your trusted digital identity. The portal will allow you to access services from agencies in one secure place. For businesses, this means spending less time transacting with different government agencies and more time with your customers.

With your consent, participating 91¶ÌÊÓƵ agencies will share information, so that you don’t have to tell us the same thing again and again.

°Â±ð’l±ô design our services around your life events. The 91¶ÌÊÓƵ will work on integrating services that involve multiple agencies so that when you experience a significant life event, such as the birth of a child, the death of a loved one, or starting a business, your customer experience is seamless.

Investing in whole of government digital capabilities that agencies can connect to will result in greater efficiencies for agencies, and a more convenient and intuitive customer experience for our people and businesses.

°Â±ð’l±ô continue to reform the way that government procures and consumes ICT services. °Â±ð’l±ô ensure that 91¶ÌÊÓƵ ICT procurement processes are flexible and robust, and what we ask for delivers value for money. °Â±ð’l±ô continue to build a workforce that allows government to make better decisions on what ICT service capabilities it needs.

°Â±ð’l±ô also continue to move away from being owners and operators of ICT infrastructure, to agile consumers. This allows us to take full advantage of digital transformation utilising whole of government capabilities.

We want to give you the choice to visit a 91¶ÌÊÓƵ front counter, talk to us over the phone or access government services online. °Â±ð’l±ô continue to provide these different service channels to make sure that our services are accessible to all 91¶ÌÊÓƵns.

Our initiatives for better services

Identify Me and My Business

You’ll be able to use your digital identity to securely sign in to access multiple services.

WA.gov.au

You’ll be able to access 91¶ÌÊÓƵ information from a range of agencies in one place. °Â±ð’l±ô expand WA.gov.au with self-service portal capabilities to allow you to access integrated services from agencies on the same portal.

Submit a form

You’ll be able to complete and submit forms to participating agencies online, from one place.

Environment online

You’ll be able to submit, monitor and review environmental submissions and approvals via one user-friendly online platform.

ServiceWA

ServiceWA is partnering in the 91¶ÌÊÓƵ’s Digital Reform agenda, investing in the establishment of digital capabilities that will make connecting and getting things done with government easier and faster.

To best meet your needs, we will work to ensure customer insight is built into the design and delivery of services.

Tell-us-once

You’ll be able to tell us your information once and with your consent, we’ll tell other parts of government for you.